My Philips HomeRun vacuum cleaner robot gets stuck
If your Philips HomeRun vacuum and mop robot gets stuck, read the article below to find possible causes and solutions.
Furniture may cause your Philips HomeRun robot to get stuck. For example, it may try to climb over the base of an office chair in your home office and get stuck. You can prevent this by setting up restricted cleaning zones to tell your robot where not to clean by using the Philips HomeRun App. For your 7000, 3000, 2000, and 6000 Series robots:
Please go to the App's home screen and click the “map editor” button on the lower right corner of the map.
You can set up the following restricted cleaning zones: Virtual wall A virtual wall is an invisible barrier that you can, for example, create around a staircase to prevent the robot from falling from the stairs. Your robot is equipped with anti-drop sensors to detect stairs and other drops so it can avoid them. However, if there are objects on the floor next to the staircase or on the stair steps, the robot cannot detect the floor level difference and may fall. No-Go zone You can create No-go zones:
To protect fragile objects. The robot cannot detect shiny, transparent (e.g. glass) or dark obstacles or surfaces.
Prevent the robot from getting stuck while cleaning. The robot can get stuck on high-pile carpets, carpets with fringes, or very light rugs like in the bathroom. Also, the robot cannot detect cables on the floor or it may get stuck under low furniture with irregular height, like a sofa.
Protect the robot. Keep the robot away from liquids and wet areas such as pet bowls and plant trays.
No-Mop zone No-mop zones prevent the robot from mopping carpets or rugs. (Only 7000 Series) In the app, you can choose the following options for a No-Mop zone:
Avoid No-Mop zones when the rest of the room is mopped.
Only dry vacuum the No-Mop zone in dry cleaning mode. Note: the mop may still be moist.
Gentle zone (Only 7000 Series) The robot can drive over hurdles as high as 20 mm with an empty water tank (15 mm with a full water tank). You can create Gentle zones for areas where you want the robot to be more careful with climbing. Your robot will roll up to your furniture, climbing only a little, before turning away. Important:
If you want your robot to still go into other rooms, ensure that your Gentle zone is not too close to a door with a threshold. Set your Gentle zone at least 1 meter from a door with a threshold.
When creating Virtual walls and No-Go zones, make sure that they do not prevent the robot from returning to the station.
Your robot cannot detect small cables and can easily entangle its wheels with them. Before you start your robot's cleaning routine ensure that you remove cables, wires, and cords from its path. In case that is not possible, you can always set restricted cleaning zones as described under the "Furniture" section.
Your robot is equipped with advanced sensors that detect and avoid obstacles. If these sensors get dirty, your robot may have difficulties recognizing objects and avoiding them. You can use a clean, dry soft cloth to wipe the dust off of the sensors. If the solutions above did not help solve the issue, contact us for further assistance.
Your robot is equipped with advanced sensors that detect and avoid obstacles. If these sensors get dirty, your robot may have difficulties recognizing objects and avoiding them. You can use a clean, dry soft cloth to wipe dust off of the sensors.
If the solutions above did not help solve the issue, contact us for further assistance.
The information on this page applies to the following models:XU3000/01 , XU3100/01 , XU7100/01 .
