If your Groomer, Beard Trimmer or Hair Clipper is not charging, the troubleshooting tips below may help you find a solution.
We recommend you follow the steps in the order listed below. In between steps, check to see if the issue is resolved before moving to the next.
1. The electric socket is not working.
Check the electric socket where you have plugged in your charger to see if it is working. You can also try plugging in a different device to make sure the power outlet is working.
2. Using a different charger.
Make sure that you are using the original Philips Charger and charging cable or USB cable that is recommend or that came with your groomer. You should also check if the shape of the charging plug allows it to fit in the device completely. Do not force it in, as that may damage the device. If you do not have the original charger, cable, or USB cable anymore, you can buy a new one from our online shop . If your product comes with a USB cable, we recommend connect the USB cable to an IPX-4 USB wall adapter. If you don't have IPX-4 adapter (Philips type: HQ87), you can purchase it via Philips Parts and Accessories online shop or by contacting Consumer Support. Safely charge your device in dry conditions by using the original cable, undamaged, do not leave the product unattended and unplug after charging.
3. Groomer is not placed correctly in the charging stand.
If you are trying to charge your Philips Groomer on a charging stand make sure you have placed it correctly on it and the stand is plugged in. You can find detailed instructions on how to do this in your user manual.
4. Groomer is dirty.
Your groomer requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its performance.
Before cleaning your groomer determine if it is washable or is only suitable for dry cleaning.
Washable groomers These have a tap or shower symbol printed on them. To clean these devices, take off the attachments and cutter and clean the area underneath it with water. Do not use soapy water or any cleaning detergents, as this can remove the protective grease on the cutter and effect its performance. Wash and dry the attachments separately before reattaching them to the groomer.
Non-washable groomers These devices have a crossed-out tap symbol printed on them. These appliances cannot be washed with water. When you remove the attachments, clean the area underneath it with the small brush provided with it or use a cotton swab.
Non-washable groomers with washable attachments Some Philips Trimmers are not washable, however, their attachments can be washed. For these devices take off the attachments to wash them off. Make sure the attachments are completely dry before putting them back on the groomer. Watch the instructional video below to learn how to clean such devices.
For more detailed instructions of your particular model refer to the user manual.
Are you still having issues with your Groomer, Beard Trimmer or Hair Clipper?
If none of these tips help, your Groomer, Beard Trimmer or Hair Clipper may be damaged internally. We recommend that you request a repair or exchange for your product.