60 Day Money Back Guarantee

We are that confident you’ll love your Philips Sonicare product that if, after 60 days of use, you aren’t fully satisfied with its performance, return it for a full refund.

Simply follow the below steps:

1. Purchase any eligible Philips Sonicare product* in the UAE from 1 September 2026 until 30 June 2027, from the following participating retailers:
   Lulu, Carrefour, Amazon UAE, Noon, Virgin Megastore, Geant, Bin Sina Pharmacy, Supercare Pharmacy, Spinneys, Waitrose, Nahdi Drug Store and Aster Pharmacy.
2. Use the Philips Sonicare product continuously in the recommended manner for a minimum of 60 days.
   
3. If, after 60 days of usage, you are not fully satisfied with the product, complete a Satisfaction Money Back Guarantee Claim Form and return the product in person, together with all attachments, the power adaptor and the original purchase receipt, within one month after the 60-day usage period, to:
   Castle General Trading (Philips Sonicare)
   Shaikh Zayed Road, Latifa Tower, 12th Floor, Office 1205
   Dubai, United Arab Emirates
   Telephone: +971 4 332 8795 / +971 50 842 0397
   Monday to Friday: 9:00 AM - 5:00 PM
   Saturday and Sunday: Closed
   Products cannot be returned to the retailer where they were purchased and cannot be mailed or delivered to the service centre.

For claim queries or faulty products, please contact Philips Consumer Care on 800 05 00. Operating hours: Saturday to Thursday, 9:00 AM - 8:00 PM (UAE time).

*Offer valid on Philips Sonicare HX9911/92, HX9911/95, HX9913/17, HX9913/18, HX9992/21 and HX9992/22.