My Philips 7000 Series Cordless Vacuum Cleaner has low suction power

The filter and/or the cyclone are dirty 
If the filter and/or cyclone (colored part in the dust bucket) are dirty you will notice that the suction power will decrease. To solve this, follow the instructions to clean both parts: 

1. Dust bucket/cyclone 

• Turn off the appliance (image A1).
• Remove the bucket by pressing the button while holding the appliance at a 45-degree angle (image 2).
• Lift the colored part to access the bucket (image A3).  Make sure to remove the hair and dirt stuck in the cyclone.
• Empty the dust bucket (image A4).
• Rinse the dust bucket under the tap. Please, avoid using the dishwasher (image A5). 
• Ensure the dust bucket is completely dry before placing it back (images A6-A7).

2. Filter  

• Remove the filter case from the colored part by rotating it counterclockwise (image B8).  
• Remove the washable foam filter from the filter case (image B9).  
• Tap both parts over a trash bin to clean (image B10).   
• Rinse the foam filter (image B11) and squeeze it until clean water comes out (image B12). Remember not to rinse the filter case.  Note: For the best cleaning result, run the water through the filter with the filter tab facing downwards, allowing deeply attached dust to be washed out.  
• Allow the filter to dry for 24 hours (image B13).  
• Reassemble the parts (images B14-16).  

• Ensure you first align the top side of the bucket before hinging it in place.  
• Make sure the filter is washed at least once a month when using the appliance regularly.  

An object is stuck in the airflow passage
An external object can be stuck in the airflow passage. Make sure the appliance is switched off. Clean the nozzle by following the steps in the user manual or the video below.
Check the tube by removing the tube from the main appliance. Also, check the handheld for stuck objects. Remove the object in the nozzle or tube and restart the appliance.  
 
The filter is not present in the appliance
If the filter is not present in the appliance, this can cause problems with suction power. Please make sure that the filter is in the appliance and assembled correctly. When you connect the dust bucket to the appliance it’s important to first align the top side of the bucket before hinging it in place.  
 
If you have checked the above and the appliance still has a lower suction power than usual, please take it to a Philips service center or contact us for further assistance at www.philips.com/support.
 

The dust bucket is full 
When the dust bucket of your Philips Vacuum Cleaner is full, the suction power will be lower than usual. Empty the dust bucket to regain sufficient suction power (image A1-A3). 

The filter is dirty
If the filter is dirty, you will notice that the suction power will decrease. To solve this, follow the next instructions to clean the filter: 

• Remove the dust bucket from the appliance (image B2). 
• Remove the filter case from the dust bucket and remove the washable foam filter from the filter case (images B3-B4).  
• Tap the foam filter over a trash bin to release loose dirt and rinse the foam filter under a tap (image B5). The filter case cannot be washed. 
• Squeeze it until clean water comes out (images B6-B7).  
• Tap the filter case over a trash bin (image B8). 
• Allow the filter to dry for 24 hours (image B9).  
• Reassemble the parts (image B10).  

The dust bucket and/or the cyclone are dirty  
If the dust bucket and/or cyclone (colored part in the dust bucket) are dirty you will notice that the suction power will decrease. To solve this, follow the next instructions to clean both parts: 

• Turn off the appliance. 
• Remove the dust bucket from the appliance (image A1). 
• Take off the lid and empty the dust bucket (images A2-A3).  Make sure hair and dirt stuck in the cyclone are also removed.  
• Take out the filter and clean the inside of the dust bucket with water or a damp cloth (images 5-6). Please, avoid using the dishwasher. 
• Ensure the dust bucket is completely dry before placing it back (images 6-9).   

The roller brush is stuck
Dirt or hair can get trapped under the brush of your Philips Cordless Vacuum Cleaner. 
This may cause the roller brush to get stuck and you will notice that the suction power will 
decrease. Please follow the steps below to clean the brush of your vacuum cleaner: 

• Remove the brush with the easy button and take off the side cap (images 1-3) 
• Pull out any strands on the brush and under the cap by hand or use scissors (image 4).  
• Place the side cap back by pushing it until you hear a click and snap the brush back into place (images 5-7). Your vacuum is now ready to use again.