There is no crema layer on top of my SENSEO® coffee

Place the coffee pods with the convex side downwards in the center of the pod holder to ensure a good coffee flow.

Disassemble the coffee spout and clean all parts using the dishwasher or with washing-up liquid and hot water.

A clogged pod holder might decrease the quality of your SENSEO® crema layer. Follow these instructions to clean the pod holder:

Cleaning instructions

1. Clean the pod holder using the dishwasher or use a brush to clean the pod holder (see image below)
2. Place the pod holder back in the coffee machine

Descale your SENSEO® coffee machine at least every three months to keep your machine free of limescale. Make sure to place the pod holder in the coffee machine, before descaling. You can find detailed instructions in the user manual that came with your SENSEO® coffee machine.

If none of these steps solved the issue, please contact us for further assistance.