Premium

Troubleshooting & repair

Is your product not working as it should? Find the solution here.

Performance (2)

• The food from my Philips Airfryer is not crispy or as expected
• My Philips Airfryer homemade fries are not as expected

Noise (1)

• My Philips Airfryer makes a noise

Device (3)

• White smoke comes out of my Philips Airfryer
• The coating of my Philips Airfryer’s pan or basket peels off
• My Philips Airfryer does not switch on

Apps (2)

• My Philips Airfryer not showing on the NutriU App device list.
• My Philips NutriU App closed or crashed

Temperature issues (1)

• My Philips Airfryer does not heat up

Error notifications (1)

• The display on my Philips Airfryer shows 5 or 6 dashes

Display (1)

• The timer of my Philips Airfryer is stuck or does not count down.

Program (3)

• My Smart Chef program stopped during the calculation phase
• I cannot pause my Philips Airfryer XXL Premium when cooking with a Smart Chef program
• My Philips Airfryer XXL Premium displays wrong time while using my smart chef program