Garment Care Perfectcare 8000 9000 Elite Recall

Important safety warning

Information
Information
Recall: Philips Elite series Pressurized Steam Generator Irons

Versuni is recalling the Philips Pressurized Steam Generator Irons within the following model and code numbers:

Product model: Starting with GC96 (GC9630, GC9635, GC9642, GC9650, GC9660, GC9675, GC9682)

Code number: 2421 2422 2423

(Please refer to FAQs for full list and how to find out your model and code number)

This action is taken due an identified manufacturing issue in the welding of the boiler that generates the steam in the steam system, which may result in injuries like burns or impact-related injuries. We have made the decision to recall these products because the safety of our consumers is of the utmost importance to us.

If you have one of these products (with the specific numbers mentioned above), please register to initiate a repair request.

Please register here

We ask that you:

Immediately stop using the product

Unplug the product from the mains outlet

Let the product cool down

Register to initiate a repair request

Ensure your product is packed and ready for pickup

We sincerely apologize for any inconvenience this may cause.

Versuni – Authorized Brand Licensee for Philips Domestic Appliances
FAQs

FAQs

What products are affected and where can I find the product model number and code number?

This is the full list of products that are part of this recall:

Model number

GC96xx

GC9630 GC9635 GC9642 GC9650 GC9660 GC9675 GC9682

In all cases, code number should be: 2421, 2422 or 2423

You can find the product model number and code numbers under the appliance.

In the plate located under the appliance, you can find the product model number and the code number.

Example for model PSG8140:

Until when can I register my product?

There is no end date to register your product.

What is the situation with my warranty?

There is no change in the warranty conditions of your product. The original warranty date and conditions remain valid.

Who can I contact if I have questions?

If you have doubts and need to contact us to check whether your iron is affected, you can visit https://www.home.id/support/contact

Important safety warning

Recall: Philips Elite series Pressurized Steam Generator Irons​

Recall: Philips Elite series Pressurized Steam Generator Irons