TV headphones

Hello J.Bryant, Philips appreciates you taking the time to fill in this review as your words are meaningful. It saddens us to read that you find the build quality poor, and even more saddening that your headphones didn't last longer than 15 months. How exactly did the headband snap off? That is not the lifetime Philips expects either on this product. Rest assured that your words have been forwarded to our technicians in hope that Philips can keep in mind for future make. If you have anything else to share with us, please do not hesitate to reach our support here as well: http://bit.ly/2vFcz9m Thanks for sharing and understanding. Kind regards,

Hello Justy, Thank you for your feedback! We sincerely regret that your product has experienced a malfunction. It appears you're encountering low audio volume even when the device's volume is set to maximum. This issue can be caused by several factors. Please follow the troubleshooting steps below: - Check Connections: Ensure all cables or Bluetooth connections are secure. - Device Settings: Verify that all relevant volume settings are adjusted properly. - Test with Another Device: Connect your product to a different device to identify whether the issue lies with the original device or the product itself. - Speaker Settings: Check for any volume limiters or equalizer settings that might be affecting the sound output. - Software Updates: Ensure your device is running the latest software updates. - Test the Speaker: Try a different speaker or audio source to eliminate potential issues with the device. If the issue persists, please don't hesitate to contact us through our social media platforms on Facebook, Instagram, or X for further assistance.

Hello Michael426, Thanks for leaving your feedback here on the site. We are very happy to hear that you think these headphones are excellent. It's unfortunate to read that you have had some issues with the cord. Are they not working at all anymore? If not, please feel free to reach out to us, so that we can look further into this with you. Find our contact details here: http://www.philips.co.uk/c-w/support-home/support-contact-page.html Looking forward to hearing from you. Kind regards, Philips Webcare