Performance improvement

Helping to drive operational efficiency, throughput and patient value

Many hospitals are looking to enhance process efficiency, increase throughput capacity, and improve patient value. Our consultants work side-by-side with your staff and leadership to help streamline processes, improve operational performance, and enhance the patient and staff experience, while reducing costs.

Performance improvement recommendations are data-driven across the entire patient journey, providing a phased roadmap to help achieve meaningful and sustainable results in clinical efficiency, patient throughput, and patient satisfaction.

Our services

Imaging optimization consulting

Imaging procedures are a commonplace occurrence for a hospital visit. It is critical to patient loyalty and retention that these experiences be easy, fast, and routine.

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Cardiology optimization consulting

As your cardiology teams look to increase the efficiency of their operations and patient flow, you must also reach department performance goals and deliver an exceptional patient experience.

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Emergency department optimization consulting

EDs face long patient wait times, non-emergency procedures, transitions to other care departments, and peak volumes at certain times of the day. EDs must tackle these bottlenecks by streamlining care, while remaining flexible to adapt to change.

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Critical care optimization consulting

Critical care settings present unique challenges, where leaders often manage life-threatening situations. The use of complex technologies required to provide care can present an atmosphere of disruption and noise, above which caregivers must rise.

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Our collaborative approach

Using our innovative design-thinking approach ‘CoCreate’, we work together with you to create a preferred future state.

Assessment: Our consultants start with an assessment of current processes, that includes data analysis, stakeholder interviews, observations and a gap analysis of key performance measures.
Patient experience review: Creation of the patient journey based on patient insights. The patient experience is visualized in a flow map that identifies opportunities for improvement.
Recommendations: In co-creation workshops, we work with your clinical and management teams to provide prioritized recommendations that increase clinical process efficiency, patient throughput and are focused on patient and staff satisfaction. New processes are tested and validated, or changed if necessary.
Implementation: Our consultants can assist in implementing new processes and embedding sustainable change management programs within your department.

Learn how we help drive healthcare transformation

77% reduced downtime in the OR

Philips helped Universitätsklinikum Hamburg-Eppendorf optimize their OR capacity and increase staff satisfaction resulting in 1400 more surgeries, 77% reduced downtime in the central OR and improved staff satisfaction.

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Engaging staff helps improve imaging services

Wye Valley NHS Trust engaged Philips to help improve the quality and productivity of its imaging services. Philips consultants delivered a foundational level training course to imaging staff and a focused improvement project to the MR group. The Trust expects to improve workflow and increase productivity by 5-10% per year.

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47% improvement in triage speed in the ED

The Flevoziekenhuis hospital asked the Philips consulting team to help optimize the Emergency Department processes in order to meet the care demand more effectively at busy times.

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Restructured ICU bed planning process

Krankenhaus Düren engaged Philips to help improve their ICU bed management, by gathering insights and identifying areas for improvement to make better use of their ICU bed capacity.

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Cardiac careflow optimization

Heart Hospital TaUH engaged the Philips consulting team to help understand gaps between processes and practices, and to define a set of cardiac careflow improvement initiatives that could be implemented in their current and new facility

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57% decrease of admission freezes for Chest Pain Center

Philips helped the cardiology department at the Reinier de Graaf Hospital to improve throughput of clinical cardiology patients, resulting in a 57% decrease of admission freezes for the Chest Pain Center** and patients go home an hour earlier.

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See how we've helped other hospitals and health systems

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