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Unlock the operational value across your healthcare enterprise

While working with healthcare providers around the world, we discovered that the answers to many of the challenges and opportunities faced by the healthcare system such as the need to reduce waiting times, improve staff and patient experience and support a smooth digital transition all lie within operations management.

The way forward is to make it intelligent.
Moving operations from a way of working, to a way of winning.

From a way of working, to a way of winning

Excellence in healthcare has long been associated with three main areas of expertise:

• Clinical care

• Leadership performance

• Operations, with operations being the most overlooked area.


And yet, in a time when well over half of all hospitals are facing staffing, funding and connectivity challenges, unlocking operational excellence is a unique opportunity for value creation.

Innovative operations management integrates quantitative and qualitative aspects of management to enable hospitals and health systems to understand and improve labor productivity and satisfaction, reduce waiting lines, shorten cycle times and generally improve the patient’s overall experience.

All of which helps improve the organization’s financial health by impacting both the top and bottom line. In short, change the operating model from a way of working to a way of winning.

Change starts by thinking differently
Get inspired by new perspectives on healthcare

Let our people and partnerships inspire and inform you. Expertise and experience shared from healthcare providers who are working daily to and new ways to unlock operational value.

Responsible business

Featured article

Healthcare as a ‘responsible business’

Learn how to balance the clinical with the commercial to deliver better care.

In this game-changing article, Dawn Bruce, Philips Services & Solutions Delivery Leader, Canada explains why breaking down negative perceptions of business in healthcare and adopting new ‘responsible’ business practices has the potential to positively transform ‘blocked’ and ‘stuck’ aspects of hospital operations.

Growth mindset

Unlocking a growth mindset

Explore how and why a new mindset for healthcare might be the missing factor in achieving the Quadruple Aim in healthcare.

Operational efficiency

Fast track operational efficiencies

Discover how an innovated approach to governance can fast track operational efficiencies and create trusted, strategic partnerships.

Our approach

Our approach

How we help healthcare organization like yours

At Philips, we partner with Operational changemakers and bring our Operational Intelligence approach to merge skills and capabilities.

This approach to working together offers cumulative gains, unlocking hard value but also the softer, more people-powered value that is harder to achieve and quantify but delivers such significant benefits.

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