A rural community trauma center was struggling with decreased employee engagement and morale. The emergency department (ED) had very tenured leadership which had led to stagnation of employee input opportunities and recognition programs.
Philips Blue Jay Consulting was asked to provide interim healthcare leadership in the ED. Observations and interviews with the health center’s leadership and staff revealed departmental deficiencies and opportunities for improvement. Several department initiatives were implemented focusing on defining department leadership roles, team coaching, enhancing employee engagement, employee rounding, and more.
Positive changes within the department led to restored staff morale and staff involvement and a 23% increase in the overall director score from the annual employee survey.