We use your Account Data to create and manage your account and provide personalized Services. You can use your account to securely login to the app. If you create a Philips account to login to the app, we will send you a welcoming email to verify your username and password, to communicate with you in response to your inquiries, to send you strictly service-related announcements, or direct marketing communications in case you have provided consent. You may also use your Philips account to order or register a Philips product or service, participate in a promotion or game, participate in a social media activity related to a Philips promotion (for example clicking "like" or "share"), and participate in product testing or surveys.
If you opt-in to receive promotional communications about Philips products, services, events and promotions that may be relevant to you based on your preferences and online behavior, we may send you marketing and promotional communications via email, phone and other digital channels, such as mobile app and social media. To be able to tailor the communications to your preferences and behavior and provide you with a more relevant and personalized experience, we may analyze and combine your personal data. You may opt-out and unsubscribe from such communications at any time.
Survey & research data
We may invite you take surveys or join research studies. The personal data we collect includes your responses, which may relate to your opinion and experience when interacting with our Services or third-party services, as well as information about your beauty and hair removal routines or about any other personal health topics. We may process your survey data in combination with the analytics information we collect when you use the app. We use this data to gain an understanding of our users and use these insights to improve our apps and services in the Philips beauty domain. To do so, we analyze and aggregate your information and answers. We may run some of these projects on anonymous basis, in which case, we will not collect any personal data. In any event, whenever you join these projects, you will receive supplementary information on how your data will be handled.
We may ask for your feedback on your Lumea experience. In some cases, we will ask for your permission to publish your name and feedback in the app to help other users. Unless we tell you otherwise, we kindly ask you not to disclose any sensitive personal data to us, such as social security numbers, information related to racial or ethnic origin, political opinions, religious, philosophical or other beliefs, health, sex life or sexual orientation, biometrics or genetic characteristics, criminal background or trade union membership. You can always require us to delete your feedback at any time.
Customer support data
You may provide us with information related to your use of our Services, including your interaction with Philips, and how to contact you so we can provide you customer support. We operate and provide our Services, including providing customer support, and improving, fixing and customizing our Services. We also use your information to respond to you when you contact us.
We may combine your personal data, including account data, other data provided by you, device data, cookies, location data, data collected during your interactions and usage of the Philips digital channels, such as social media, websites, emails, apps and connected products, IP address, cookies, device information, communications you click on or tap, location details and websites you visit. Subject to your choices, we may analyze your combined data to provide you with the Services, such as to give you insights into your hair removal treatments and deliver personalized content, messages and tips in accordance with this notice. We may also use this data to improve the content, functionality and usability of the app and Services, as well as to develop new products and services in the beauty domain.
Ratings and reviews data
If you write a review or rate the app on the app stores, we may process such information to respond to your comments and questions, understand how you feel when using the app, get familiar with your general perception of the app and our brand, and use these insights to improve the app. We can only see your app store username, ratings, comments and any other detail you decide to share with us or make publicly available. Unless you require us to do so, we do not link this information to your account credentials or any other information we hold from you. When you require customer support, we may use your data to follow-up on your case and guide you through our customer support process in accordance with this notice.
The app may request your permission to access your mobile device’s storage capabilities, sensors or other features. We require access when strictly necessary to provide the Services as detailed below.