Terms & Conditions

Terms & Conditions

A-     Offer description:


Philips Electronics Middle East and Africa B.V (Dubai Branch) “Promoter” is offering you the chance to claim a refund of the full purchase amount if you have used your Philips Shaver S7370 or S7530 (“Eligible Product”) for at least twenty one (21) days (as recommended) and are not completely satisfied with the performance of such Eligible Product “Offer”.


The Offer is valid between 12 November 2017 and 12 February 2018 (“Purchase Period”). 


B-      Terms and Conditions:


To be eligible to claim a refund of the full purchase amount for the Eligible Product, individuals must:


1.       Purchase an Eligible Product during the Purchase Period from any of Promoter’s retailers in store or online across UAE.

2.       Try the Eligible Product in the recommended manner continuously for a minimum of twenty one (21) days and for no more than sixty (60) days.

3.       Submit a Money Back Guarantee Claim Form (“Form”) as further detailed in Section C herein below.

4.       Keep the Eligible Product in its original packaging and have the original purchase receipt of Eligible Product.

5.       Be a UAE resident aged eighteen (18) years or above.

6.       Not have submitted a dissatisfaction claim for a Philips Personal Care product from the same Product Category (Male Shaving) in the twelve (12) months prior to submitting the money back claim.

7.       Not be an employee of Promoter (and their immediate families) or a participating retailer or agency. Immediate family means any of the following: spouse, child, parent, grandparent, uncle, aunt, niece, nephew, brother, sister, or first cousin. 

8.       Individuals purchasing via Souq.com, the money back offer is valid only if the Eligible Product is purchased by the individual via Philips Souq.com store or via Gulf Electronics Souq.com store.


C-      How to avail the Offer:


1.       To be eligible to avail the Offer, individuals must undertake the following steps:


1.1         Visit any of the following service centers:


1.1.1       Al Ghandi Electronics” at Ras Al Khor Complex, Ras Al Khor, Oman Hatta Road, Dubai, United Arab Emirates; or

1.1.2       “Gulf Electronics” Service Center at Mussafah, Behind Caterpillar, Abu Dhabi, United Arab Emirates.


the “Centers”.


1.2         Fill out and complete the Form at any of the above Centers inputting the appropriate details.

1.3         Return the Eligible Product in its original packaging along with the original purchase receipt of the Eligible Product to either of the Centers.  

2.       If Forms are accepted, refunds will be processed and issued by either of the Centers (depending on where the individual returns his/her Eligible Product), by EFT (electronic funds transfer) to the individual’s bank account indicated on the Form within twenty eight (28) working days.

3.       Individuals must ensure that all personal details provided in the Form are correct including full and accurate bank account details. Incomplete, indecipherable or illegible Forms will be deemed invalid.

4.       Only one (1) Form is permitted per household. 


D-     Promoter’s Rights:


1.       The Promoter reserves the right, at any time, to verify the validity of any claims (including an individual’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual whom the Promoter has reason to believe has:


1.1         breached any of these Terms and Conditions;

1.2         tampered with the claim process; or

1.3         engaged in any unlawful or other improper misconduct that jeopardized fair and proper conduct of the Offer.


2.       The Promoter reserves its legal rights to recover damages or other compensation from such an offender.

3.       The Promoter will not be responsible, for any reason whatsoever, for a banking institution rejecting EFT payment.

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