Home > Quick tips about the recall
Quick tips about the recall
December 23, 2021
We're here to support you with quick tips about the recall.
Don't stop therapy before talking to your doctor.
Our goal is to get all patients a replacement device as soon as possible so they can confidently continue with therapy. While you wait for a replacement device, it's important to talk to your doctor before making any changes or stopping therapy. Read the updated recall notification
Check your email regularly for updates.
Phillps sends out updates about the recall regularly via email, and you can always check philips.com/src-update for the latest information. You'll also get emails from us with information about your replacement device status. If you aren't receiving email updates, please call 877-907-7508 and be sure to check your spam folder.
Don't try to remove the foam yourself.
Trying to repair your device yourself or using a third party repair kit could interfere with your device and may stop it from working completely. Philips does not offer repair kits for sale, nor would we authorize third parties to do so. Only authorized service professionals can perform the rework.
Register your device, even if you haven't used ozone cleaning methods.
Even if you have never used ozone to clean your device, it may still be affected. Please register here.
Be aware of fraudulent activity.
Philips will never ask for your credit card information or social security number by phone or email. Please remember that the best source of information is always your provider/DME or Philips.
What to expect next
Clinical information has been made available to your care teams to help them make the best decision about your treatment plan. Since your physician knows your medical history, they are the most qualified person to determine the benefit or risk of staying on your therapy until you receive your replacement device. We understand that waiting for news about when and how your device will be repaired or replaced can be frustrating and that timing is critical. We are working hard to complete this recall and will stay in communication with both you and your care team share the most up-to-date information. While we have already made progress in shipping replacement devices, and have increased our production capacity, we anticipate the repair and replacement program in the US will take through approximately September 2022 to complete. You can also visit philips.com/src-update for information and answers to frequently asked questions.
* This is a recall notification for the US only, and a field safety notice for the rest of the world. In the US, the recall notification has been classified by the FDA as a Class I recall. Devices authorized for repair and replacement include DreamStation CPAP and BiLevel devices, DreamStation ASV devices, and DreamStation ST/AVAPS devices.
