My Philips VisaPure Facial Cleanser is not charging
If you are having trouble charging your Philips VisaPure, try our advice on how to solve this issue.
The socket is not working
Make sure that the electric socket where you have plugged in your VisaPure is working. Also check if the voltage of the electric socket matches that of your device. For further assurance, try charging it through a different socket to see if it works.
VisaPure placed incorrectly in the charging stand
If you are using the charging stand to charge your VisaPure, make sure it is placed correctly in it. The contact pins at the bottom of your VisaPure should be in proper contact with the contact points on the charging stand.
If you have tried the advise above but your VisaPure is still not charging, then please contact us for further support.
By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.